Engage with e-scooters

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Consultation has concluded

The City is working to use emerging technologies to help make it easier for people to get around. We are participating in a provincial pilot program to better understand how shared electric scooters can help meet community goals.

We want to hear about your experience with them to help shape these services in the future.


Background

The program aims to better understand how shared e-scooters can help:

  • provide an affordable and convenient option to get around Kelowna
  • reduce car use and take pressure off our roads
  • reduce the growth of greenhouse gas emissions

The City is looking for opportunities to learn more as we refine how shared e-scooters are delivered to best match the community's needs. This is where you come in.

The survey linked below will help the City understand how Kelowna residents view the service and identify opportunities for improvement.

The City intends to use the feedback from this survey to understand how shared e-scooters are performing as we look to refine these services in the future. The City will also evaluate e-scooter usage data, safety data, and the results of e-scooter rider surveys to help inform any future changes.


How to Get Involved

Whether you have used an e-scooter or not, we want to hear from you! Your feedback is valuable and will help refine the program moving forward.

Complete our short survey below until Nov. 7.

Ask a question to engage with the team.

The City is working to use emerging technologies to help make it easier for people to get around. We are participating in a provincial pilot program to better understand how shared electric scooters can help meet community goals.

We want to hear about your experience with them to help shape these services in the future.


Background

The program aims to better understand how shared e-scooters can help:

  • provide an affordable and convenient option to get around Kelowna
  • reduce car use and take pressure off our roads
  • reduce the growth of greenhouse gas emissions

The City is looking for opportunities to learn more as we refine how shared e-scooters are delivered to best match the community's needs. This is where you come in.

The survey linked below will help the City understand how Kelowna residents view the service and identify opportunities for improvement.

The City intends to use the feedback from this survey to understand how shared e-scooters are performing as we look to refine these services in the future. The City will also evaluate e-scooter usage data, safety data, and the results of e-scooter rider surveys to help inform any future changes.


How to Get Involved

Whether you have used an e-scooter or not, we want to hear from you! Your feedback is valuable and will help refine the program moving forward.

Complete our short survey below until Nov. 7.

Ask a question to engage with the team.

CLOSED: This discussion has concluded.

Do you have a question about the e-scooter program? Ask it here and we'll get you an answer as soon as possible! 

Please note that we are only able to respond during regular City operating hours: 8:00 a.m. - 4:00 p.m., Monday to Friday (excluding holidays.)

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    My understanding is that scooters must be operated on roads, not sidewalks. Is that correct? I have seen a few on bike paths and sidewalks, but never on a road.

    Rbuchanan asked about 1 month ago

    Yes, both shared and personally owned e-scooters are not allowed to be ridden on sidewalks. They are only able to be ridden on roads, bike lanes, and shared pathways. Thanks for the question. For more information, visit: kelowna.ca/scootershare

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    Was wondering if the e scooter companies reimburse the city for the hours that the city employees waste retrieving them out of the creeks / lake .

    Me asked about 1 month ago

    E-scooter staff handle relocating any scooters that are improperly parked. This includes e-scooters that end up in creeks or the Lake. Thankfully the components on shared e-scooters are primarily waterproof mitigating concerns of environmental damage.

    If City Staff ever needed to retrieve an e-scooter for an emergency or other pressing situation, the City would be able to recoup the costs of their time from e-scooter companies, but no situation like this has arisen to date.

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    What was there no apparent oversight of this pilot program? Flagrant violations were observed frequently with no observed enforcement of pertaining bylaws.

    Roger Cumming asked about 1 month ago

    Oversight for the program included staff from each e-scooter company patrolling for violations, City staff audits of parking and sidewalk riding as well as RCMP and Bylaw enforcement as allowed within their available resources. Hundreds of violations were addressed including fines and warnings directly to riders for things like riding on the sidewalk and parking improperly. Thanks for your question.